rtp998 FAQ — Everything You Want to Know

You can reach rtp998 customer support directly in Burmese. Our support staff understand Burmese fluently, so you can speak freely without any language barrier. We recommend contacting us via Live Chat for the fastest response.

To keep the conversation as short as possible, please have the following ready beforehand: the phone number or email address linked to your account, and — if your issue is about a deposit, withdrawal or bonus — the relevant payment reference number and screenshots. Writing a clear description of the problem in advance will also speed things up.

rtp998 customer support operates 24 hours a day, 7 days a week without interruption. You can reach us at any time in Myanmar Standard Time (MMT, UTC+6:30) — day or night — for account issues, deposits, withdrawals or anything else. There are no closed days.

rtp998 offers two contact methods. The first is Live Chat on the website — best for anyone who wants an instant reply, available in Burmese. The second is email at [email protected] — great if you want to describe your issue in detail or attach screenshots. Both are available 24/7.

Because rtp998 Live Chat runs 24/7, situations where it is unavailable are rare. However, if you ever have trouble connecting, send a detailed email to [email protected]. We won't leave any issue unresolved — our team will work to sort it out for you.

With the rtp998 referral programme, you earn 10% of your referred friend's first deposit as bonus credit (up to 10,000 Ks per friend). On top of that, you also receive a weekly commission of 0.3% of the valid bets your friends place. The more friends you refer, the more commission you earn.

The wagering requirement at rtp998 is bonus amount × 25. For example — if you deposit 20,000 Ks and receive a 20,000 Ks bonus, you need to wager 20,000 × 25 = 500,000 Ks across games before you can withdraw winnings from the bonus. Your own deposit of 20,000 Ks is not affected by this requirement — you can withdraw your deposit before the wagering target is met.

Slots, Live Casino (Baccarat, Roulette, Dragon Tiger), Crash Games, 3D lottery and sports betting all count as valid bets toward the wagering requirement. The contribution rate for each game type may vary as stated in rtp998's bonus terms, so we recommend reading the Terms & Conditions before you start playing.

The welcome bonus at rtp998 is 100% of your first deposit — up to 100,000 Ks. How to claim it: (1) Open an account at rtp998 Login, (2) Make a deposit via KBZPay, Wave Money or another payment method, (3) When the bonus selection screen appears, choose the welcome bonus. The bonus will be added to your account instantly and you can start playing with the full balance that same day.

Two examples — Example 1: Deposit 20,000 Ks → receive 20,000 Ks bonus → balance becomes 40,000 Ks → wagering required: 20,000 × 25 = 500,000 Ks. Example 2: Deposit 220,000 Ks → receive maximum bonus of 100,000 Ks → balance becomes 320,000 Ks → wagering required: 100,000 × 25 = 2,500,000 Ks. Because the bonus cap is 100,000 Ks, depositing more than 200,000 Ks does not increase the bonus amount.

At rtp998, withdrawals can only be processed to a wallet or bank account owned by the player themselves. For security reasons, withdrawals using another person's personal information are not permitted. Therefore, KBZPay, Wave Money, AYA Pay, and CB Pay must be registered in your own name. If you run into any issues, please contact customer support first.

Depending on rtp998's withdrawal verification and approval time, funds will reach your wallet or bank within 15 minutes to 2 hours. In general, KBZPay and Wave Money transfers tend to be faster than that. If a transfer is taking longer than expected, you can contact us via Live Chat and provide your reference number with a screenshot to check on it.

If your withdrawal request is still pending after 2 hours, contact rtp998 immediately via Live Chat. If you can provide the amount, the time of the request, and the wallet type, the resolution time will be shorter. If the issue is on the bank's or wallet provider's side, we will investigate and help resolve it.

rtp998's withdrawal verification runs 24/7, so the 15-minute to 2-hour processing time does not change at night or on public holidays. That said, keep in mind that bank transfers may vary depending on the bank's own operating hours. KBZPay and Wave Money typically send funds instantly even late at night.

A minimum balance of 20,000 Ks is required to make a withdrawal at rtp998. Any amount below 20,000 Ks cannot be withdrawn, so please keep this in mind before requesting. The minimum deposit is 5,000 Ks for all methods including KBZPay — note that this is different from the withdrawal minimum.

rtp998's Weekly Cashback is a service that returns a percentage of your losses for that week based on your VIP level. It is calculated automatically at the end of each week and credited to your player account. This cashback cannot be received without playing — it depends directly on your betting activity.

rtp998 VIP players enjoy higher weekly cashback rates, faster deposit and withdrawal processing, exclusive VIP promotions, and priority customer support. There are exclusive offers available only to VIP members, and you can find out about them in advance through rtp998 Casino support staff via Live Chat.

rtp998 VIP has three tiers — Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), and Gold (up to 1.2%). At Gold tier, you get back 1.2% of your losses — the more you play over time, the more cashback you receive. These figures are the maximum cashback rates; the exact amount depends on your betting volume.

Moving up in rtp998 VIP tiers is directly tied to your consistent betting activity. The exact wagering thresholds required to go from Bronze to Silver and from Silver to Gold will be explained by rtp998 support staff, and you can ask via Live Chat. Players who play regularly over time will advance faster.

Once cashback funds are credited to your rtp998 account and become available balance, you can withdraw them. Note that the 20,000 Ks minimum withdrawal limit also applies to cashback funds — if your cashback amount is too small, you will need to accumulate more through play before withdrawing. Contact Live Chat for specific details.